Resorts Frequently Asked Questions
What is the Resort Preview/Tour Presentation about?
Your resort preview includes breakfast plus a fun and entertaining discovery tour of the property. You’ll be introduced to the many exquisite amenities and family-friendly activities available on site. Your friendly vacation representative will also explain the extraordinary benefits and savings provided by vacation ownership at Resorts. There is no obligation to purchase and the rest of your vacation is simply yours to enjoy!
In addition to receiving the best guaranteed price, all standard daily resort fees will be waived with your preview package.
Must my spouse/significant other be present with me for the Resort Preview/Tour?
If married, cohabitating or engaged, both parties must attend the tour presentation together. Also both parties must present a valid photo ID with matching addresses.
Do you provide transportation to local attractions?
Resorts offers complimentary, scheduled transportation to some of the major theme parks and attractions in Orlando, FL. For details, call Customer Service at 407-494-2442 or call your resort. Pick up and drop off times vary and are subject to availability. Schedule your transportation as soon as possible to ensure availability for your visit to the attractions.
Are housekeeping services included in my resort stay?
Guests may receive housekeeping every day. Please call the property directly before arrival using the number listed in your confirmation letter to request full housekeeping services during your stay. Additional fees may be associated.
Can my family friends check-in without me being there?
Unfortunately, only the person whose name is on the vacation package is permitted to check-in. If family members/friends would like to purchase a separate room (if available), they can call us directly to reserve their stay.
What if I have friends that would like to travel with us?
We would love to accommodate their travel plans! Simply have your friends call our vacation specialists to reserve their vacation package.
Does the property offer shuttle services?
Shuttle services vary depending on the resort or hotel. Please contact the property directly to inquire about these details. The phone number can be found in your confirmation letter.
What is vacation ownership?
Vacation ownership is the ultimate in vacationing, offering you and your family a lifetime of resort-style getaways in the most popular and sought-after destinations! You'll never settle for a small standard hotel room again. Instead you'll enjoy a high quality vacation investment that provides luxury accommodations and exclusive amenities such as all the special comforts of home, fun-filled activities, onsite dining and entertainment, and much more.
How do I change/upgrade my package for a larger room?
If you would like to change your dates, upgrade your package for a lager room, or add extra nights, please contact Customer Service at 407-494-2442 as soon as possible. All accommodations changes are subject to availability and additional fees may apply.
Is child care provided at the resort?
Childcare varies depending on the property that you are staying at. You can contact the resort/ hotel directly by using the phone number provided in your confirmation letter to inquire about the childcare hours of operation and fees.
Do I have to use the same credit card to check-in that I used to purchase my package?
No, you do not have to use the same credit card to check-in to your hotel. However, the credit card used at check-in must be in the same name as the name on the package. Upon check-in you will be asked to present a valid credit card or debit card as a $200 deposit to cover taxes and incidentals. All money will be refunded upon departure, less taxes and the incidentals. Check cards that are sponsored by Visa or MasterCard are accepted.
I am an owner, how can I book my week?
Owners can book their week by calling the Owner Reservations Department at Owners Account Access Page
Can I purchase a cruise?
Absolutely! We offer a variety of luxury cruises throughout the year. Please call us for a complete list of current cruise options.
Can I transfer my vacation package?
Vacation offers are non-transferable. Your friends/ family are welcome to the same opportunity as you are. To ensure availability, please have your friends/ family contact Customer Service at 407-494-2442 as soon as possible to purchase a vacation package.
Do I need to reconfirm my package prior to arrival?
Yes, please contact Customer Service at 407-494-2442 up to 30 days before your arrival date to re-confirm the details of your package and any additional items needed (such as Tickets, Car Rentals, Additional Nights, Larger Room, Travel Protection, etc.)
Can I change my tour date and/or tour time?
No tour date or time changes will be accepted within 1 week of the scheduled arrival date. Please note that the tour date, time and/or location may be changed at the resort’s discretion.
What is ’s pet policy?
Pet Policy: The following Pet Policy is for River Terrace Resort & Convention Center, Branson Lakes Resort, Branson Woods Resort, Flamingo Bay Resort, Historic Williamsburg Resort, Lakes Resort & Spa, Myrtle Beach Oceanfront Resort, Painted Mountain Golf Resort, River Ranch Resort & Rodeo, Smoky Mountain Resort & Spa, Towers Resort, Town Center Resort, Tunica Resort, Vacation Villas Resort, and Wild Bear Inn. All other resorts do not allow pets.
One dog or one cat is allowed per unit. Pet must not exceed 60 pounds. The following breeds are not allowed on property: Pit Bulls, Rottweilers, German Shepherds, Huskies, Alaskan Malamutes, Doberman Pinschers, Chow Chow and Presa Canario. The Pet/Cleaning Fee is $170.00. Additionally, we require a refundable pet deposit of $100.00, which is returned if there is no damage to the unit. At check-in, guests are required to advise the Front Desk that they have a pet.
If the guest does not advise the Front Desk that they have a pet, and a pet is found in the room, they will be charged $190.00, in addition to the $100.00 deposit. Guests are fully responsible for their pet's actions and any damages that may occur. While the pet is in the unit it is expected to be supervised at all times.
At the time housekeeping services are provided, the housekeepers will not service the unit if the pet is left unattended. It is the guest's responsibility to confirm with the resort Front Desk staff as to the locations outside of the guest's unit where pet will be permitted. When pet is out of the unit and on property, it is expected that the pet be on a leash and under the control of the handler. It is expected that the handler will pick up and properly dispose of any pet deposits.
In the event a pet soils or stains fabric, additional charges may be assessed accordingly. Pet must not disturb other guests. The pet is not allowed in the Restaurants, Spa, Marketplace, Pool Areas, Game Rooms, and/or common retail space or amenities. This policy does not apply to service animals. Owners and Guests with service animals are not charged any of the above fees. Service animals are permitted at all resort locations whether they have a pet unit or not.
Can I get a car rental?
Absolutely! Please contact Customer Service at 407-494-2442 to purchase a Car Rental or other items including Travel Protection, additional nights, a larger room and attraction tickets.
Can I change my reservation to another destination?
You can change your reservation to another location, including Miami, FL; Park City, UT; Las Vegas, NV; Orlando, FL; Branson, MO; Gatlinburg, TN; Williamsburg, VA: and Myrtle Beach, SC. Reservation changes are subject to availability and additional fees may apply. Please contact Customer Service at 407-494-2442 to change your reservation.
What is the hotel date change policy?
Any travel date cancellation/change within 7 days, will result in a $25 service fee. Any travel date cancellation/changes made within 72 hours of arrival are subject to a service fee of $25 plus the first night’s room rate at the standard, non-promotional rate.
Are cribs available at the resorts?
Due to safety standards, the resorts do not offer cribs. However, you may request a pack n’ play for your small children at the resort. Additional fees may be associated.
Travel Alert- Advisories on major travel & weather events.
For weather updates in your destination, visit www.weather.com. If you are visiting a location such as Florida during hurricane season, call Customer Service at 407-494-2442 to purchase CSA Travel Protection. The policy provides coverage against weather affected trip cancellation, trip interruption, travel delay, baggage delay, medical or dental expense, emergency medical transportation, terrorism, 24-hour emergency assistance and more.
How can I make a show reservation in Branson?
Show reservations must be made prior to travel. Please contact Customer Service at
407-494-2442 to book your show reservations.
How do I cancel or change my Branson show reservations?
Any cancellation or change made within 72 hours of the scheduled Branson show will result in a forfeit of the tickets. No shows to the scheduled Branson show will result in a forfeit of the tickets. Please contact Customer Service at 407-494-2442 to change or cancel your show reservation.
How do I review or change my personal information?
If your personal contact information (name, address, email, or phone number) is incorrect on your confirmation letter, please contact Customer Service at 407-494-2442.
How can I make a donation to the Resorts Foundation?
The Resorts Foundation is a non-profit organization serving a variety of charitable and civic groups (United Way, Boy Scouts of America, etc.) in the communities where Resort employees live and work. You can make a contribution upon check-in or check-out at the resort.
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